Top 5 Ways Debt Collection Uses AI


May 12, 2021

Automate Accounts Receivable

Technology has revolutionized just about everything, including debt collection. More and more organizations are opting for a digital approach to debt collection. The power of software backed by AI and ML is making a huge difference. It helps improve debt collection performance and is beneficial for customers. The following ways will help you understand how debt collection uses AI and ML.

1. Digital Communications

One of the ways debt collection software Omni uses AI and ML is by offering digital communications. The Swiss multinational UBS conducted a study that revealed that about 52 percent of consumer financial transactions occur online. This has resulted in digital communications being extremely important to remain competitive in the world of today. Through AI automation, it is possible to meet the evolving digital needs of clients. It is now possible for organizations to automate communication processes. By adopting an omnichannel communication approach, debtors would contact the organization through text messages, Whatsapp, and email.

2. Find the Perfect Time

Another way debt collection uses AI and ML is by finding the perfect time to contact debtors. It allows the organization to recognize the optimal time for reaching out to customers depending on the communication channel. Thus, the likelihood of achieving a response is increased, and the collection rate is also improved.

3. Business Intelligence & Analytics

In addition to the above, debt collection offers business intelligence and analytics by integrating AI and ML into its collections strategy. You can expect to benefit from the capabilities. Complex algorithms would process large sets of data to boost call effectiveness and collection rates. The data would be analyzed, and an optimized strategy would be presented to ensure the best performance.

4. Single View of Customer or Debt

Next, the debt collection software would use AI and ML to present a single view of customers or debt. It is an innovative feature that will enable the organization to gain access to the amount of money owed by each individual. Thus, it would be possible to make sense of the massive amount of data gathered. This would ensure that the organization takes a detailed and more progressive collections approach.

5. Use Chatbots & Human-Like Communications

Finally, artificial intelligence and machine learning debt collection software would generate human-like voices and fully offer debtors an incredibly personalized experience. Since customers are showing a greater interest in digital channels, it is crucial to optimize omnichannel communications with the help of machine learning tools to extend your outreach for improved collection processes. You will find the tools to be extremely helpful.

Conclusion: It’s easy to see how this system could help debt collectors better identify leads who are most likely to pay up. But it also means they can keep tabs on those that have stopped communicating, which may be a sign of trouble ahead. The AI Collections software can predict when someone will fall behind on their payments with an accuracy rate as high as 87%. This information, combined with the knowledge about what works and doesn’t work in collecting from customers, should make your next lead scoring strategy more effective than ever before! Interested? Contact us today for a demo or consultation.


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