Power Dialer: a tool that aids you to get in touch with your clients
Power Dialer permits you to raise efficiency and also the variety of calls you make. Quickly produce projects with phone call manuscripts and surveys and let your agents focus on the potential customers.
Power Dialer attribute gives you fast service to link you with customers. NOLA will assist you in making your call center telemarketing projects more detailed, smoother, and also– most importantly– extra reliable.
Display the project in real-time and, if needed, make necessary changes to make it even more reliable.
Conveniently develop a project:
To run your Power Dialer feature, you need to have some quantity of contacts in NOLA currently. Just then, you can develop a campaign in the NOLA control panel. A campaign can be gotten used to your requirements in basic or innovative settings.
The standing of your continuous active campaign is videotaped in real-time and showed in comprehensive stats and also records. This aids you in keeping an eye on open projects and make necessary modifications to make them a lot more efficient.
You can also select phone call lines up or details agents for each campaign, producing an ideal solution to connect to your clients, as they will be gotten in touch with by agents with skills and the knowledge required to deal with the concern.
Essential features connected to Power Dialer:
– Import and also pick appropriate get-in touches with With the Contact Tags feature, you can appoint tags to your get-in touches. When developing a campaign, just contacts labeled with a tag of your selection will be imported (e.g., if your project is associated with a vehicle insurance policy, you can assign a Car Owner tag to every consumer that possesses an automobile. Then you will certainly choose this tag in your next project, seeing to it that just an appropriate target team is selected).
Create a project: In a separate Campaigns module featured in our user interface, you can conveniently and rapidly develop as many projects as you require.
Create a phone call manuscript easily: Create a phone call manuscript in a couple of minutes and designate it to a specific project (the same call manuscript can be assigned to numerous campaigns).
Create a personalized survey in a few clicks: Create a set of questions in a couple of minutes (with choice) and assign it to a particular campaign (the same survey can be given for several drives).
Predictive dialer: When the representative ends a call, NOLA immediately dials the variety of the following consumer in line. This is a quick option to help you contact clients and to boost representative productivity significantly.
Campaign exports: NOLA permits you to export campaign-related information in XLS layout or with NOLA’s API. You can download project outcomes, call recordings, survey replies, and a lot more.
Call recording: You can enable the Call Recording attribute for each campaign. Recordings are readily available anytime, so you can pay attention to them whenever you desire.
Power Dialer vs Predictive Dialer vs Smart Dialer
Power Dialer dials one number after another from an advocate each of the available representatives. The following contact is dialed just after the previous one was completed. When utilizing Power Dialer, a representative will be 60%+ a lot more reliable than using the typical ways of browsing in the database and hand-operated dialing numbers by themselves.
In contrast, Predictive Dialer dials numerous telephone numbers per representative. In NOLA, you can decide how do you wish to make use of the agents’ capability. Considering this reality, the predictive dialer will certainly take shorter to finish the project.
Use Predictive Dialer can boost the productivity of your call center by 80%+ since it focuses on the agent’s time. This suggests that the following number is also dialed before the agent ends up the call they’re on.
Presuming you require to scan a listing of numbers from a specific system or site and create a calling queue from it, we recommend you Smart Dialer.
Just how to set up the Power Dialer function:
1. Import calls through Integrations or imports them from a file or Google Contacts
2. Add a Call Script or Survey
3. Establish a project
4. Beginning to make use of the power dialer
5. Inspect the project stats
To learn more, inspect the complete setup overview here.
These functions may be fascinating for you.
Predictive Dialer – Predictive dialer guarantees that more customer telephone calls are made in a shorter time. It is an excellent device to connect with your consumers.
Call circulation developer – Create pre-defined calling situations based upon your organization’s demands and choices.
SMS/Text Messages – This feature enables you to send individual messages or fundamental alerts to your clients and makes your contact center work a lot more effectively.
Smart dialer – NOLA will assemble a listing of numbers from any website or system and create a calling line up straight to your NOLA phone application.
IVR – This preferred call center attribute aids with guiding the caller with various choices and ensuring they are always directed to the correct department, agent, or team of agents.
Callback – Thanks to the callback function, there will not be any unanswered phone calls in your call center because NOLA will automatically call your consumers back.