Table of Contents
Power Dialer: a tool that aids you in getting in touch with your clients
Power Dialer permits you to raise efficiency and the variety of calls you make. Quickly produce projects with phone call manuscripts and surveys and let your agents focus on the potential customers.
The Power Dialer attribute gives you fast service to link you with customers. NOLA will assist you in making your call center telemarketing projects more detailed, smoother, and, most importantly, extra reliable.
Display the project in real-time and, if needed, make necessary changes to make it even more reliable.
Conveniently develop a project:
To run your Power Dialer feature, you need to have some quantity of contacts in NOLA currently. Just then, you can develop a campaign in the NOLA control panel. A campaign can be used to your requirements in basic or innovative settings.
The standing of your continuous active campaign is videotaped in real-time and shown in comprehensive stats and records. This aids you in keeping an eye on open projects and making necessary modifications to make them much more efficient.
You can also select phone call lines up or details agents for each campaign, producing an ideal solution to connect to your clients, as they will be gotten in touch with agents with the skills and the knowledge required to deal with the concern.
Essential features connected to Power Dialer:
Import and also pick appropriate get-in touches. The Contact Tags feature allows you to appoint tags to your get-in touches. When developing a campaign, just contacts labeled with a tag of your selection will be imported (e.g., if your project is associated with a vehicle insurance policy, you can assign a Car Owner tag to every consumer that possesses an automobile. Then you will choose this tag in your next project, seeing that just an appropriate target team is selected).
Create a project: In a separate Campaigns module featured in our user interface, you can conveniently and rapidly develop as many projects as you require.
Create a phone call manuscript easily: Create a phone call manuscript in a couple of minutes and designate it to a specific project (the same call manuscript can be assigned to numerous campaigns).
Create a personalized survey in a few clicks: Create a set of questions in a couple of minutes (with choice) and assign it to a particular campaign (the same survey can be given for several drives).
Predictive Dialer: When the representative ends a call, NOLA immediately dials the variety of the following consumer in line. This is a quick option to help you contact clients and to boost representative productivity significantly.
Campaign exports: NOLA permits you to export campaign-related information in XLS layout or with NOLA’s API. You can download project outcomes, call recordings, survey replies, and more.
Call recording: You can enable the Call Recording attribute for each campaign. Recordings are readily available anytime, so you can pay attention to them whenever you desire.
Power Dialer vs Predictive Dialer vs Smart Dialer
Power Dialer dials one number after another from an advocate for each available representative. The following contact was dialed just after the previous one was completed. When utilizing Power Dialer, a representative will be 60%+ a lot more reliable than the typical ways of browsing in the database and hand-operated dialing numbers by themselves.
In contrast, a Predictive Dialer dials numerous telephone numbers per representative. In NOLA, you can decide how you wish to use the agents’ capability. Considering this reality, the predictive Dialer will certainly take shorter to finish the project.
Using Predictive Dialer can boost the productivity of your call center by 80%+ since it focuses on the agent’s time. This suggests that the following number is also dialed before the agent ends the call they’re on.
Presuming you need to scan a listing of numbers from a specific system or site and create a calling queue, we recommend Smart Dialer.
How to set up the Power Dialer Feature:
- Import calls through Integrations or import them from a file or Google Contacts.
- Create a Call Script or Survey.
- Set up a project.
- Start using the power dialer.
- Monitor the project statistics.
For more information, refer to the complete setup guide here.
You may also find these features interesting:
Voice Broadcasting – This function allows you to send pre-recorded voice messages to a large number of customers at once. It can be used for various purposes, such as announcing promotions, updates, or reminders.
Call Recording – This feature allows you to record all the calls made through the NOLA system, providing you with a reliable source of information for quality assurance and training purposes.
Call Reporting – With call reporting, you can track the performance of your call center agents and get insights into important metrics like call volume, average call duration, and more. This information can help you make data-driven decisions to improve the efficiency and effectiveness of your call center.
CRM Integration – By integrating your call center software with your customer relationship management (CRM) system, you can access important customer information in real-time while on a call, which can enhance the customer experience.
Answering Machine Detection – This feature allows the system to detect whether a call is answered by a human or an answering machine, and route the call accordingly. This helps to optimize the use of resources in your call center.