Omnichannel Packages

NOLA Overview

Customize Your Contact Center with Flexible Automation. You need a company that can keep up with the rapidly changing world of technology. NOLA has been at it for years, and we know how to integrate seamlessly across every aspect of your business!

Call Center Software Packages

NOLA AUTOMATION offers a wide range of both primary and secondary options for all aspects of your campaign. Whether you need to reach people on the broadcast dialer or an interactive IVR, we can tailor our services according to what fits best with not only your budget but also your goals!

Multi-Channel Communication

NOLA is the premier communications service company for business, specializing in all forms of communication: debt collectors who need to send overdue notices and marketing firms that want to market their products via a call center. NOLA has made life easier for both parties involved by using cutting-edge technology not only because it saves time but also makes interactions with customers more personal than ever before.

we equip leaders

Basic Starter Communication Channels

Pay as You Go Plans: No Monthly Contract

Buy Business Phone Number

Voicemail & Call Recording

Interactive Voice Response

Voice Broadcast Dialer

Press 1 Campaign

Two-way Text Messaging

Ringless Voice Drop

Email

Fax Number

Omnichannel Debt Collection Package

NOLA Omnichannel Digital Debt Collection Package is the solution for debt collectors. This platform provides a unified system that tailors resources individually according to consumers’ preferences, giving people & agents back their autonomy and time! Features include:

  • Business Line

  • Interactive IVR

  • Voice Broadcast Dialer

  • Text Enabled Dialer

  • 2 Way Text Messaging

  • Email

  • Ringless Voice Drop

  • Predictive Dialer

  • Website Chat

  • Live Rep

  • Call, whisper, barge, Broadcast KPI Tracking

  • Portfolio Management

  • Payment Management

  • Scheduler

  • Internal File

  • Agent Seats

  • Agent Dashboard

  • Video Conferencing, Internal Chat, Video, Phone

Omnichannel Contact Center Package

The NOLA Contact Center Package is a software package that gives call centers the ability to communicate with consumers through multiple channels on one unified platform. Features include:

  • Voice Broadcast

  • Power Dialer

  • Predictive Dialer

  • Outbound or Inbound Calls Blended Dialer

  • 2 Way Text Messaging

  • Press 1 Campaign

  • Text Enabled Dialer

  • Ringless Voice Campaigns

  • Retargeting

  • Deaf (TDD) Dynamic CallerID

  • Cell Phone Scrub

  • 2 way Text Messaging

  • Website Chat

  • Live Rep

  • Communication Management

  • Social Media Chat

  • Internal Chat

  • Video, Phone

  • Internal File Sharing

  • Video Conferencing

  • Video Chat

  • Ai chatbots

  • Reply Back Messaging

  • Email Scheduling

  • Text Messaging

  • Phone Reminders

  • Drip Campaign Trigger, Delay,

  • Retargeting

  • RVD Scheduling

  • Appointment Reminders

  • KPI Call Center Tracking

  • Upload CVS Contacts

  • excel files

  • Agent Tracking

  • Agent Time Management

  • Recording Call

  • Payment Tracking / Reporting

  • Portfolio Management

  • Payment Reminders

  • Inbound IVR

  • Predictive IVR

  • Interactive IVR

  • Pay over the Phone

  • Call Whisper and Barge in

  • Broadcast KPI Tracking

  • Live Agent Call Monitoring

Connect with our team today if you need

  • A cloud solution is the perfect way to take advantage of modern technology. This will provide you with unprecedented flexibility, unlimited capacity, and all the latest capabilities.

  • Introducing a new platform that transforms the agent and customer experience. The world’s first unified omnichannel solution is here.

  • A unified omnichannel platform that transforms the agent and customer experience is a great way to increase efficiency, reduce costs for your business, and stay on top of the rapidly changing industry.

Want to See For Yourself?

Contact NOLA Automation Directly at
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