Should you use a business softphone app on your smartphone to make work calls?
The short answer is Yes—here’s why.
The native smartphone can handle your everyday call needs in most cases, but it does not include critical features for success as an entrepreneur or professional. When conducting important meetings and conference calls with clients, colleagues, customers, etc., having access to advanced encrypted omnichannel software tools like email, call, SMS, and multi-party video conferencing on an all-in-one platform will save time because it doesn’t require juggling multiple devices at once; this type of solution has been designed specifically with entrepreneurs and professionals in mind who have limited time and unique requirements.
An encrypted softphone is a versatile phone app that brings the power and convenience of an office desk phone to your computer or mobile device. Available for download from the Apple Store or Google Play Store, this handy application boasts eight remarkable features:
- Conference calling: Connect with multiple colleagues simultaneously.
- Call forwarding: Redirect incoming calls to another number.
- Click-to-call: Initiate calls from contact information stored in your company’s CRM.
- SMS text messaging notifications: Coordinate calls and texts between contacts.
- Business voicemail service: Receive and manage incoming voice messages.
- Predictive Dialer: Streamline outreach efforts by dialing multiple numbers in sequence.
- Direct team chat: Communicate with colleagues in real time.
- Secured CRM: Safeguard sensitive customer data and interactions.
For situations that require collaborating with multiple team members or sharing real-time information (such as video presentations), NOLA SIPs provide additional capacity and options. This includes 3-way voice conferences and 3-10-way video chats, all within a secure system to ensure your communications remain private and protected.
Conference Calls
These services often come “free” when bundled into office phone providers like NOLA AUTOMATION Business Voice Service, eliminating the hassle of paying through another provider while still getting all the features under one unified system.
Call Recording
The quality of our customer service has improved with call recording. We can now prove compliance with many industry regulations and have also been able to do away with many unfair practices, thanks to this one secured unified feature! This is because recorded calls are saved locally on the secure omnichannel platform. Sip NOLA apps for call recording audio make it easy to set up automatic recordings on your business line without hassle! With these softphone app features included in the secure omnichannel platform, you can easily access recorded calls anytime by logging in as needed – no digging through your phone or third-party call recording apps is necessary!
Call Transfers
Call recording is a powerful tool for enforcing quality control and proving compliance with industry regulations. However, this functionality isn’t typically built-in to smartphone interfaces.
HD Voice
In an article published last year, “Why Is Cellphone Call Quality So Bad?” the author asserts that in today’s age of social media and mobile streaming, it has become easy for people to forget about how bad their phone calls are despite companies like Apple stating they support HD voice. The problem isn’t with devices but instead networks.
Many smartphone users have noticed a decline in call quality over time, while operators claim this is due to factors outside their control, such as congestion or rain fade. Softphone apps have better support for this sound codec and offer a higher-quality experience than traditional phone call formats over 4G or WiFi connections.
Security and Encryption
Many VoIP-based softphones seek to rectify these issues by adopting TLS, SRTP, and ZRTP encryption which protects them from illicit forms of surveillance such as snooping and eavesdropping. Compared with a native smartphone, any app with extra encryption is more secure than without because your personal information will be protected better while you’re making a phone call or sending an email message on secured apps.
Softphones Apps are Amazing, and Here is Why!
They allow you to use advanced calling features without having a lot of different apps. One app can handle all your business needs – like making conference calls or recording conversations with clients and employees! Softphone apps also feel that you’re in an office through VoIP integration on more than one device.
You can use an encrypted softphone registered to your business phone system by extension dialing coworkers, use the presence features set, and get the whole calling experience with robust features. The best part is that you don’t have to worry about being charged for any of these calls because they will be billed directly back to your office number at cheaper per-minute rates than if it was from your cell phone plan. The native smartphone app provides excellent options for personal use but is not made for business in a controlled environment.
The entrepreneur enthusiast or small to medium-sized businesses might want an encrypted omnichannel softphone app offering better call quality and saving money in long-term costs than traditional cellphone plans.
Conclusion: So, should you use a business softphone app on your smartphone to make work calls?
The short answer is yes. Having access to advanced encrypted omnichannel software tools like email, call, SMS, and multi-party video conferencing on an all-in-one platform will save time because it doesn’t require juggling multiple devices at once; this type of solution has been designed with the specific needs and schedules of entrepreneurs and professionals in mind.
Click here for more information about how using enterprise voice technology can help streamline communications efforts and increase productivity throughout the day.
