Your Digital digital debt collection methods and digital due recovery company may be capable of standing for digital channels in digital debt collections up to these challenges with you.
A host of legal, technological, and social changes over the last decade – now in 2020 coronavirus – have brought ever-increasing levels of disruption challenge into your business operations for effectively managing debts.
Your dedicated team at Omni debt collections recovery is prepared with the expertise customer experience necessary for today’s changing times; they will help you meet and beat any obstacle that comes your way so that no one slips through the cracks!
Multi-Channel Communication
The world of communication is ever-changing. According to Statista, in the United Kingdom, 31% prefer the phone for customer service and 26% email, while another 26% live chat or have it as their only option, but that’s not all! PEW research shows indebted populations rely more heavily on mobile devices digital communications than other income levels, which can be a headache when people are constantly glued to their screens, making them unavailable even with simple texts.
Those messaging apps like WhatsApp mean we’re always available no matter what device we use, so this has opened up new ways individuals communicate, including texting.
Customer Expectations
With artificial intelligence, the rise of SaaS solutions, advanced analytics, social networks, notifications, and multi-channel marketing methods, including email campaigns, many other functions can be handled with one quick response.
Customers expect an agent or company representative who knows about them no matter how they have been contacted before.
Sometimes even after you have paid off a debt, the debt collection company still calls. But this is not good for either party! If they call again and complain about it, then your complaint will go on their records, making them look bad to other customers in the future.
Plus, with our agents being occupied by these complaints instead of working on real cases that may be more pressing than yours because, of course, people don’t like when debt collection agencies and companies keep contacting them unnecessarily – nobody has time for that!
Your customer or debtor might feel violated or annoyed if an agency keeps calling without reason, so try and avoid making anyone upset with an unnecessary phone contact.
Legal
The digital debt collection services industry is in a tough spot. They must abide by compliance made by stricter off-comer regulations while also worrying that GDPR laws will cost them up to €20 million or 4% of their annual turnover if caught violating the rules.
Digital Communications
The number of ways to communicate with your customers has increased significantly in recent years. Digital contact centers mean you can be contacted through social media accounts, phone, SMS, live messaging services, and email, as well as a chatbot or a web RTC click-to-call functionality, enabling 100% of your customer base the chance to get in touch with their preferred channel.
Furthermore, with more channels available, it is easier for businesses to offer what best suits each individual’s needs rather than the customer experience being limited by one option only, such as telephone conversations which are declining thanks 31%. In this way, there will always be someone happy at all times!
SMS helps lenders, borrowers and debtors get the terms and conditions interactive to decide what to do. This is done with secure login forms that allow lenders and collectors to save time during calls and analytics available for better customer service.
The ability to track debtors across all their channels, continue conversations exactly where they left off, and strategize with them in one place is invaluable for recovering money. You don’t want to risk any more customers who have already paid you back contacting you again or trying to set up a payment plan without your knowledge. With the insight into how much someone owes, whether they’re punctual borrowers or pre-delinquent levels, there’s no doubt that tools such as this will help keep people on track for repayment!
Interaction Analytics
The ability of artificial intelligence to monitor customer interactions with a 100% success rate for customer sentiment, mood, and emotions expands into helping companies comply with regulations. In addition, machine learning tools can train these agents on how best to respond in conversations that may be difficult or require more finesse than the average conversation.
Interaction Analytics is a powerful digital debt collection tool for identifying customers struggling with financial obligations. The software combines data from various sources, including language and stress levels on the phone call, to create an accurate picture of a customer’s debt situation.
If this information isn’t addressed early enough, it could spell disaster for both parties – the debt collections company and the person contacted. Therefore, one should always stay informed about current events digital debt collections. This is especially important for people looking to renegotiate their loans or acquire a new one. This information may help them get the best possible terms they can hope for in these tough economic times.
AI Chat and Voice
AI Chat and Voice have left contact centers needing to drive efficiency. These new technologies, combined with compliance with Covid 19 compliance, are forcing sudden changes in how we interact with customers and view our service.
Our chatbots and voice bots can automate customer engagement through AI conversational experiences-which is a massive help for any business attempting to stay competitive while staying on top of changing customer preferences and regulations in the Covid-19 environment!
24/7, Instant Coverage
Debtors are always on the go and want lenders to do everything they can to avoid digital debt. It’s understandable why a debtor may find excuses not to deal with it, but now there’s no need for that- even if you’re busy or in transit 24/7, instant coverage of digital debt is just one click away! With our bot system built into your website (or app), debts will likely be avoided because of how easily we contact them when needed.
Productivity
It doesn’t matter how much your employees love interacting with customers; they can only take on so many interactions before the company is forced to hire more. Hiring high-quality customer service agents aren’t accessible, and it’s costly!
A bot will automate a ton of time-consuming work for you while freeing up those important live customer engagement positions to do what matters most – talk directly with people that need help.
Live Agent Handover
Providing live agents with a handover for debt collection and recovery negotiations is highly complex. Chatbots are not as adept at reading emotion and can miss opportunities to close, so we use our interaction analytics to analyze sentiment. After the chatbot has analyzed emotions, it will warn your employees, so they have time to take over before the debt collection negotiation closes.
Outbound Telephony
The Google Cloud Platform is a great voice channel for your various accounts, collections, and customers. With the Voice Gateway, you can enjoy better latency between Google and traditional telephony with seamless integration to any dialer program. This way, it can perform like another team member in your debt recovery and collections process!
AI Conversational
Host COMM’s AI Conversational Experience platform is the most widely used solution for creating realistic, rich digital conversations. In addition, our contact center solution ensures that your client’s data is in the safest possible environment.
Hosted Dialer & CRM Integration
Recover an outstanding debt with the help of innovative CRM technology digital debt collection, from Hosted Dialer. There’s a lot involved in recovering debts, such as phone calls and hours on hold – but at what cost? Our automated workflow tools can increase profitability and improve debt collection effectiveness by automating admin processes to save you time and money!
PCI Payment
The new PCI-compliant payment IVR collection system will make card payments more easily and securely within a call, eliminating costly follow-up calls. One-click to dial directly from customer details in your CRM reduces errors and increases agent efficiency while logs of these calls are shown on screen.
Clicking ‘add to dialer’ makes it easier to prioritize call activity so that agents can reach their most important goals – saving time by only calling customers whose needs are urgent!
Client Record Pop
The client record pop on inbound and outbound calls is an excellent way to get more information about the customer. This makes agents confident, making them a lot better at their job. Also, CRM updates with notes from dialer calls, which saves time by not writing down each note during the conversation.
Furthermore, if you have follow-up tasks such as reminding clients of payments or other things, this app can create reminders for when they are supposed to happen based on dates previously set up beforehand too! Finally, SMS messaging keeps your customers happy because it provides quick responses, if needed fast, without any problems happening along the way.
Triggers
You can trigger an email or letter automatically. Plus, call recording and advanced analytics have search functions to find the needed recordings. These also have links for a client record on CRM software, so it is easy to contact customers to track who they need to contact next!
Conclusion: Our company is dedicated to providing the world’s most advanced technologies, and we’re always looking for ways to make your business more connected.
Call us or send over an inquiry today to show you how our solutions will help streamline operations across your devices.
With so many changes happening in the last decade, keeping up with a changing landscape digital debt, can be challenging. But your dedicated team at Omni Debt Recovery is here for you! We know what it takes to help you stay on top of any obstacle that comes your way, and we’re prepared to do just that by leveraging our expertise necessary in today’s changing times.
Click Here if you want us to show how we’ve helped other businesses meet their debts head-on and conquer them like nothing else was standing in their way before!
