Debt Collection Industry is Changing


May 12, 2021


It is no longer how it used to be. In fact, the global debt collection software market is predicted to be valued at $5.6 billion within the next few years. It is due to this reason that debt collection industry stakeholders need to be on the lookout for the latest insights and trends. 

As debt collection technologies, compliance demands, and industry practices constantly evolve, it is vital to look towards the future to stay ahead of the pack. This post takes a close look at the most significant emerging trends in the debt collection industry in 2021.

1. Digitized Collection Strategies

One of the emerging trends for debt collection that you need to learn more about is digitized collection strategies. Their popularity is only rising by the day. As more advanced debt collection software is introduced, companies can segregate default customers based on precise data points, such as by considering the percentage of the loan amount that remains unpaid and credit history. The latest debt collection software would utilize machine learning and artificial intelligence to automate communications and personalize the entire debt collection process.

2. Rising Debt

If there is one trend that we saw in 2020 due to the coronavirus pandemic, it increases debt. More and more customers are going under obligation as the economy sinks. The amount of unsecured debt has skyrocketed within a year. In fact, it has reached the highest recorded level, which is worrying for organizations. Hence, it is essential to use the latest omnichannel debt collection software and meet the compliance requirements simultaneously. 

3. Security

Customers are demanding data protection and security more than ever before. If you want customers to purchase from you and ensure a strong relationship, you must improve data security in 2021. The only way to do so is by providing workflow automation. It would better position your company to ensure compliance with the regulations. Maintaining accurate data, paperwork, and communication is only possible with the help of advanced collections technology. Besides, compliance would ensure that you do not have to suffer from financial consequences.

4. Customer Collaboration and Satisfaction

Another emerging trend for debt collection that you will see in 2021 is improved customer collaboration and satisfaction with the help of advanced debt collection software. It allows for omnichannel communications and leverages artificial intelligence to conduct predictive analysis. Thus, you will be better able to cater to the needs of your customers. Analytics will ensure that you can communicate with customers according to their preferences. A continued progression to omnichannel solutions from traditional call centers is inevitable. Hence, you need to invest in the latest technology to start this year right.  


As the debt collection industry grows and changes, you must understand the emerging trends and utilize them to take your organization to the next level. The trends highlight the changes the industry will face in 2021. Therefore, you need to be prepared. 


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